Privacy Policy

1. Introduction

This Privacy Policy explains how NekosAI ("we," "our," or "us") collects, uses, shares, and protects your information when you use our AI-powered content generation platform ("the Service").

2. Information We Collect

2.1 Personal Information

• Account information: email, name, password
• Payment information: billing details, transaction history
• User-generated content: prompts, inputs, generated images, videos, music, and 3D content
• Usage data: interactions with the Service, features used
• Communication preferences: marketing consent and notification settings

2.2 Marketing and Tracking Data

We collect information specifically for marketing purposes, including:

• Email engagement data (opens, clicks, unsubscribes)
• Website browsing behavior and page interactions
• Feature usage patterns and content preferences
• Device and browser fingerprinting for targeted ads
• Social media interactions and referral sources
• Campaign response and conversion tracking

2.3 Cookies and Automatic Collection

We automatically collect data through various technologies:

• Essential cookies for Service functionality
• Marketing cookies for personalized advertisements
• Analytics cookies to track user behavior and preferences
• Third-party tracking pixels and web beacons
• Device information: IP address, browser type, device type
• Location data (when permitted) for regional marketing

3. How We Use Your Information

3.1 Service Operations

• Provide and improve the Service
• Process payments and manage subscriptions
• Personalize your experience
• Monitor and analyze usage patterns
• Review and moderate user-generated content
• Assess refund eligibility based on your usage data, generation history, and account activity
• Detect, prevent, and address fraud, abuse, and violations of our Terms of Service
• Comply with legal obligations

3.2 Marketing and Communications

By signing up for our Service, you consent to us using your information for marketing purposes, including:

• Sending promotional emails, newsletters, and product updates
• Creating personalized marketing campaigns based on your usage patterns
• Using cookies and tracking technologies to deliver targeted advertisements
• Analyzing your behavior to improve our marketing effectiveness
• Segmenting users for targeted marketing campaigns
• Sharing anonymized marketing insights with trusted partners

4. Signup Consent for Marketing

4.1 Express Consent

By creating an account with NekosAI, you provide your express consent for us to:

• Use your email address for marketing communications
• Track your activity using cookies and similar technologies
• Create marketing profiles based on your usage behavior
• Share anonymized data with marketing partners
• Send you targeted promotional content and offers

4.2 Scope of Marketing Consent

Your signup constitutes consent for marketing activities including but not limited to:

• Email marketing campaigns and newsletters
• In-app promotional messages and notifications
• Retargeting advertisements on external platforms
• Personalized content recommendations
• Market research and user surveys
• Beta testing invitations and product announcements

4.3 Withdrawal of Consent

You may withdraw your marketing consent at any time by:

• Clicking unsubscribe links in our emails
• Contacting us at support@nekos.ai
• Adjusting your preferences in your account settings
• Disabling cookies in your browser settings

Note: Withdrawing consent may limit certain Service features and you will still receive transactional communications.

5. Information Sharing

5.1 Service Providers

We share information with third parties who help us operate, analyze, and improve our Service.

5.2 Legal Requirements

We may disclose information if required by law or to protect rights and safety.

5.3 Business Transfers

Information may be transferred as part of a merger, acquisition, or sale of assets.

6. Data Retention

We retain your information as long as your account is active or as needed to provide services. We may also retain data as necessary to comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes including analytics and service improvement. You may request deletion of your data subject to our legal obligations.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Delete your data (subject to legal requirements)
• Object to processing of your data
• Data portability
• Withdraw consent

8. International Transfers

Your information may be transferred to and processed in countries other than your residence, which may have different data protection laws.

9. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes. Your continued use of the Service after any changes constitutes acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy, please contact us at support@nekos.ai.